Terms of Enrolment

1. Deposits & Payments

To secure a placement in the Summer 2026 cohort, a **non-refundable deposit of 20%** of the total course fee is required upon acceptance of your application. The remaining balance must be settled no later than 14 days prior to the course start date.

2. Professional Dress Code

For safety and hygiene within the Higham Ferrers Pet Spa, students must adhere to the following:

• Grooming Tunic: A professional water-repellent tunic must be worn at all times.
• Footwear: Closed-toe, non-slip professional shoes (no sandals or canvas trainers).
• Safety: Long hair must be tied back; minimal jewelry is permitted to avoid snagging in equipment or coats.

3. Attendance & Conduct

We maintain a "Place of Excellence." Students are expected to arrive 15 minutes prior to their session. Consistent tardiness or unprofessional conduct toward staff or canine models may result in dismissal from the program without a refund.

4. Cancellation Policy

Cancellations made more than 30 days before the start date will forfeit only the deposit. Cancellations within 30 days are non-refundable but may be transferred to a future cohort at the Director's discretion.

5. Model Dog Welfare

The safety and well-being of the dogs are our primary concern. The Academy reserves the right to intervene in any grooming session if the animal's welfare is deemed at risk.